Client satisfaction is WellM’s main priority. For clients desiring refund of the amount paid by them for WellM services the following conditions will apply:
The refund request should be made within 15 days of the payment.
100% refund will be given if WellM fails to provide services within stipulated time. However, in case there is a delay in service timeline and the same has been mutually discussed & agreed with the client then refund will be applicable post new agreed timeline.
If the client wants refund of the services already availed or started the process of availing the services, WellM will not be liable to refund the amount.
If the client has paid for the services & wants to get the refund before availing the services for whatsoever reasons, WellM will not be liable to refund the amount.
The eligible refund amount on cancellation of services by the client would bear a 15% cancellation charge which will also include payment gateway charges.
Any amount charged erroneously or any technical reasons through the payment gateway over and above the service charges shall be refunded.
The Customer will be required to mail WellM on firstname.lastname@example.org for refund along with - Transaction number - - Payment receipt - - Reasons for asking refund - - Customer bank details – Account Number, Bank name & IFSC Code.
The amount will be refunded by WellM thru electronic mode in favor of the applicant and confirmation will be sent to their mailing address. The process of refund may take up-to 10 working days.
Company may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis in National Capital Region, India and shall not be consolidated in any arbitration with any claim or controversy of any other party.
3rd Floor, Times Square Building Sushant Lok, Phase 1, Gurugram - 122002